{"id":5399,"date":"2017-05-16T08:55:50","date_gmt":"2017-05-16T07:55:50","guid":{"rendered":"http:\/\/ecards.hopespring.org.uk\/?page_id=5399"},"modified":"2022-12-27T16:29:06","modified_gmt":"2022-12-27T16:29:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/ecards.hopespring.org.uk\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22″ background_color=”#ffffff” custom_padding=”0px||0px|” custom_padding_tablet=”0px||0px|” padding_mobile=”on”][et_pb_row padding_mobile=”on” column_padding_mobile=”on” custom_padding_last_edited=”on|desktop” admin_label=”Row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”129px||0px|” custom_padding_tablet=”64px||0px|” custom_padding_phone=””][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”3.27.4″ text_font=”Open Sans|on|||” text_text_color=”#6db71f” text_font_size=”10em” text_line_height=”1em” header_text_color=”#6db71f” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_font_size_tablet=”4em” text_font_size_phone=”” text_font_size_last_edited=”on|tablet”] FAQs [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row padding_mobile=”on” column_padding_mobile=”on” custom_padding_last_edited=”on|desktop” admin_label=”Row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”37px||149px|” custom_padding_tablet=”0px||64px|” custom_padding_phone=”” custom_width_px=”940px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.4.0″ text_font=”Open Sans||||” text_text_color=”#888888″ text_font_size=”24″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”940px” text_font_size_tablet=”18″ text_font_size_phone=”” text_font_size_last_edited=”on|tablet”]<\/p>\n

Welcome to the FAQ pages of Hope Spring eCards<\/a>. Here are some of the questions often asked by customers and would be customers. If you cannot find the answer to your question below, please get in touch with us<\/a>. If your question relates to sending eCard via WhatsApp, please visit our WhatsApp eCard<\/a> page, where we have a comprehensive list of questions relating to sending eCard on WhatsApp..<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”3.22″ background_color=”#f7f7f7″ custom_padding=”0px||0px|” custom_padding_tablet=”0px||0px|” padding_mobile=”on”][et_pb_row padding_mobile=”on” column_padding_mobile=”on” custom_padding_last_edited=”on|desktop” admin_label=”Row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”130px||0px|” custom_padding_tablet=”90px||0px|” custom_padding_phone=””][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”How much do ecards cost?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.0.87″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]We suggest that you make a donation equivalent to what it would have cost you to purchase a paper card and postage stamps. Of course, we would be delighted if you donate more than the cost of a card and postage. Your donation will be collected on a secure payment page.
\n[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”Can I send to a large list of email addresses?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.0.87″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]<\/p>\n

Yes, you can. You can upload a spreadsheet with a list of email addresses you want to send an ecard to. This service is only available to corporate users who want to send bulk ecards to their staff or customers. You can find out more information about this on this page – Corporate Christmas Ecards<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”My ecard didn\u2019t reach my recipient, what went wrong?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.0.87″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]We get this question during the Christmas period. Due to high volumes of activity, your recipient may experience a delay receiving your ecard and your confirmation may be slightly delayed.
\n[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”I wish to resend an ecard to the correct email address this time; do I have to make another donation?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.0.87″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]No, <\/strong>you do not have to donate again. Just contact us and we will give you a token that bypasses the donation stage of the ecard sending process.
\n[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”Can I upload a logo or an image to my ecard?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.0.87″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]Yes, you can. This feature is, however, only available to corporate ecard senders. Find out more information about corporate ecards here
\n[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”I haven’t received my confirmation email yet?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.0.87″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]There can sometimes be a short delay with emails being received (both for sender and recipient), you can be sure that your confirmation will arrive if your email address is correct. If you still have not received your confirmation email after 3 hours, please contact us, via our contact page, providing your details and we will look into it for you.
\n[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”How do I reset the password to my Hope Spring eCard dashboard?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]Please visit this page<\/a>, to start your password recovery process.[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”What is different about your charity eCards?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”] We are actually a registered charity, not a platform like many of the other “charity” ecards websites .[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”How much of my donation does the charity receive?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”] 100% of the donation you make goes into funding our clean water projects.[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”Can I send my charity eCards by email?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]Yes, after personalising the ecard you chose, it will be sent by email to the recipient and a copy will be sent to you.[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”Can i send my charity ecard via social media?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]The default setting of our ecard is via email, users who want to share their ecard via social media can do so via the copy of the ecard sent to them.[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”How can I set up my ecards to be automated?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]<\/p>\n

-Select eCard<\/b>
Choose a card for the right occasion.
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– Add a personal message<\/b>
Personalise selected eCard with a unique message to the recipient.<\/p>\n

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-Send an ecard<\/b>
Add as little or as much donation as you like. We suggest a minimum donation of what a traditional card and stamps would have cost. Now send!<\/p>\n

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-To schedule an ecard for future date<\/b>
Click \u201cSend on\u201d button and choose for the future date<\/p>\n

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[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”I have sent a charity eCard, I have a question?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]-The recipient has not received my ecard? <\/b>
\nSometimes eCards arrive in a folder in the recipient email app, other than the inbox. Please ask the recipient to check the spam folder.
\n-I need to reset password to my account?<\/b>
\nPlease visit the account login page<\/a>, which can be found here. Click on the lost password link and follow the password reset instructions.[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”I represent a business, can we use your charity ecard?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]-Can I add a logo or an image to my ecard?<\/b>
\nYes, you can. This feature is, however, only available to corporate ecard senders. Find out more information about corporate ecards here<\/a>[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”My question is about animated or video charity eCards” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]-What is the difference between an animated and a video card?<\/b>
\nAnimated ecards are made from stitched together pictures such as gif, video ecards are made with moving pictures. Another difference is that animated ecards are send to your inbox, while video ecards play on our server.<\/p>\n

-Will the video eCards play when sent through Email?<\/b>
\nYes, there will be a “Play” call to action link in the email announcing the video ecard to the recipient.<\/p>\n

-Can animated eCards be viewed on IPHONES or IPADS<\/b>
\nYes, animated ecards can be viewed on all devices.<\/p>\n

-Can I personalize my eCard animation?<\/b>
\nYou can add words and emojis to the section of the eCard sending process, where you are invited to personalise your ecard[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”General questions about charity eCards UK” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]-What is the difference between ecards.hopespring.org.uk and HopeSpringeCards.com ?<\/b>
\nWe get a lot of support from our American friends, so we created HopeSpringeCards.com to make it easier for them to use our charity eCard platform. Some of the differences include the ability to donate in USD, Americanised spelling in some of our ecards.<\/p>\n

-What is the difference between a Hope Spring Gift Card and a Hope Spring eCard?<\/b>
\nThe gift cards are fixed sums of donation you can make, starting from about \u00a330, eCards are regular greeting cards like greetings you can send to wish someone a happy birthday, happy anniversary etc.<\/p>\n

-Tell me more about your privacy policy?<\/b>
\nWe do NOT sell or share your details with any organisations. You can read our full privacy policy here<\/a>.<\/p>\n

-I have more questions, how can I contact you?<\/b>
\nYou can use the chat app at the bottom of every page on our site or visit our contact us page.<\/a><\/p>\n

-Why send a Hope Spring Charity eCard?<\/b>
\nThere are a myriad of reasons why you should send a Hope Spring eCard. Top reasons include getting your greetings to the recipient instantly, supporting a good cause and reducing your carbon footprint. Sending an eCard is arguably more environmentally friendly than sending a traditional card.<\/p>\n

-What percentage of my donation goes to charity?<\/b>
\nWe are actually a registered charity, our volunteer created this platform for us, to help with our fundraising, so 100% of your donations goes directly into funding our clean water projects in Africa.<\/p>\n

-How many recipients eCards can I send one eCard to?<\/b>
\nYou can send a copy of your ecard to four additional recipients. Be aware that personalisation may not be as effective as when a card is sent to a single recipient. We usually increase the number of recipients in December, for Christmas eCards. <\/p>\n

-How would I know that my card was delivered?<\/b>
\nYou will receive a copy of the eCard you sent instantly, your recipient should receive the eCard at the same time. You can always check whether your recipient has opened their eCard by login into your personal control panel on our site to track the status of your eCard. [\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”Can I personalise my eCard?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]This is one of the exciting features on our platform. There is now limit to the number of words you can use to personalize your eCard.[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4″ admin_label=”Divider” _builder_version=”3.23.4″ height=”0px” hide_on_mobile=”off”][\/et_pb_divider][et_pb_toggle title=”How can I view the eCards I send?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]Login to your dashboard on our site<\/a> (we would have already sent your password).
\nIn the dashboard you will click on “Delivery report”.<\/p>\n

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Step one<\/b>: Choose an eCard.<\/span><\/p>\n

Step two<\/b>:\u00a0 Address and personalise the eCard by adding email address(s) and a message.<\/span><\/p>\n

Step three<\/b>: Please choose\u00a0 PayPal as the payment method<\/span><\/p>\n

Step four<\/b>: You have the option of donating with PayPal or Donating with a <\/span>Credit or debit card\u00a0<\/b><\/p>\n

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Step five<\/b>: Provide your credit or debit card details and it is done!<\/span><\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4px” _builder_version=”4.4.0″][\/et_pb_divider][et_pb_toggle title=”How to Gift Aid eCard donation.” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]<\/p>\n

Step one<\/b>: Choose an eCard.<\/span><\/p>\n

Step two<\/b>:\u00a0 Address and personalise the eCard by adding email address(s) and a message.<\/span><\/p>\n

Step three<\/b>: Please choose\u00a0 PayPal as the payment method<\/span><\/p>\n

Step four<\/b>: You have the option of donating with PayPal or Donating with a <\/span>Credit or debit card\u00a0<\/b><\/p>\n

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Step five<\/b>: Click on the Gift Aid to my donation option.
<\/span><\/p>\n

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Step six<\/b>: Provide your credit or debit card details and it is done!<\/span><\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#6db71f” divider_weight=”4px” _builder_version=”4.4.0″][\/et_pb_divider][et_pb_toggle title=”How would I know whether the eCard I sent has been received and opened or not?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.4.0″ title_text_color=”#000000″ title_font=”Open Sans|on|||” title_font_size=”24″ body_font=”Open Sans||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”30px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”” title_font_size_last_edited=”on|tablet” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]<\/p>\n

Please login to your Hope Spring eCard dashboard<\/a> , navigate to delivery report and you will see status of your eCard, including information about whether it has been opened or not.<\/div>\n
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